Privacy Policy

Blackwerk Garage LLC ("Blackwerk", "we", "our") is committed to protecting the personal data of its clients, website visitors, and prospects. This Privacy Policy explains what personal information we collect, how we use it, and the rights you have over your data, in compliance with applicable UAE privacy regulations.

When you interact with our website, booking form, or contact us directly, we may collect the following personal data:

• Full name
• Phone number (including WhatsApp)
• Email address
• Vehicle information (make, model, year, license plate)
• Booking history and service preferences
• Payment transaction references (no card details stored)
• IP address, browser type, and device data collected automatically via cookies

Your data is collected and processed exclusively for the following purposes:

• Processing and confirming your service bookings
• Communicating with you regarding your appointments, quotes, and orders
• Delivering purchased products to your address
• Sending promotional offers and service updates (only with your consent)
• Improving our website performance and user experience
• Complying with legal and regulatory obligations

We process your personal data on the following legal grounds: (a) the performance of a contract when you book a service; (b) your explicit consent for marketing communications; (c) our legitimate business interests in operating and improving our services; and (d) compliance with applicable legal obligations.

Blackwerk does not sell, rent, or trade your personal data to third parties. Data may be shared with:

• Trusted service providers who assist in operating our platform (e.g., payment gateways, hosting services), under strict confidentiality agreements
• Government or regulatory authorities when required by law

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission, access controls, and regular security reviews.

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable UAE law. Upon expiry of the retention period, data is securely deleted or anonymized.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, subject to legal retention obligations
• Withdraw consent for marketing communications at any time
• Object to the processing of your data for direct marketing purposes

To exercise any of these rights, please contact us at blackwerk.uae@gmail.com.

Our website may contain links to third-party platforms (Instagram, TikTok, Facebook, Google Maps). Blackwerk is not responsible for the privacy practices of these platforms. We encourage you to review their respective privacy policies.

We reserve the right to update this Privacy Policy at any time. The updated version will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.